Refund & Return Policy

Shipping
Pet colony USA ships orders the day after they are received. However, please allow up to 2 days for processing the order.
Free Shipping is for orders over $50.

*International shipping may result in additional postage.
Qualifying orders of $50 or more at the subtotal level (after coupons have been applied and prior to any applicable taxes) ship via standard delivery for free. All orders under $50 ship for flat rate $7.99 ground shipping. Restrictions apply and will be noted during Checkout.

Returns
Returns must be processed within 30 days of receipt of merchandise.

Need help?
Contact us at hello@petcolonyusa for questions related to refunds and returns.

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